A very convenient service of Shottenkirk Ford is they will pick up your vehicle at your home and deliver it back after the service. So helpful if needed repairs will require more time to complete. My 2013 C-Max had previously been involved in a front end accident and the repairs made by an independent shop were shoddy, concealling a very damaged part called a radiator shutter modual and the motor that controls it! Shottenkirk texted me advising me of the cost and even sent pictures of the parts in question. Then Kara called with a more detailed explanation of how the function of this part related to my poor A/C operation; the reason I brought the car in the first place. Admittedly, I was skeptical and had them stop there and they returned my car. Later I drove to the shop where the technician, Patrick, took the time to physically show me the damaged parts and explained how they worked and how it affected the a/c operation of my car. (how miserable a job the previous repairs had been made to conseal the problem) Patrick further explained he had already checked the Freon level, the compressor, and stated the system was actually blowing cold air in the shop. It was only as driving where the action of shutters in this assemble controlled the air flow as needed for proper operation of the a/c system. My confidence was restored in Shottenkirk Ford! Kara ordered the parts, hopefully Atlanta has them. Kara texted me at 9:45 the next morning the parts are in. I drove my car to the dealership immediately. They drove me back home and will pick me back up when repair is completed. You might be thinking a dearship is more expensive than an indepentant shop, but this dealership knows their product. They will check out your concern, estimate what it will cost to fix it, and when you drive your car away the problem will be gone! THAT IS WORTH A LOT! I highly recommend Shottenkirk Ford. They are a full service dealer offering Sales, Service, Parts, and a Body Shop. They employ dozens of good people who all have you, their customers, interests first of all as their main concern. They are trust worthly people! Larry Nimetz
