Brian Hughes

My 2020 F-150 had a serious transmission issue just outside of warranty, and the team at Shottenkirk Ford in Jasper went above and beyond to help me through it. Brian Hughes and Jerry in the service department were involved daily, navigating long and complex conversations with Ford Motor Company. Their persistence, along with Shottenkirk’s investment in moving the case forward, made all the difference. Brian stayed in constant contact—almost daily—and got to the point where he recognized my number and voice (and still answered!). Trust and respect are huge for me, and Shottenkirk has earned both. Brian and Jerry are absolute rockstars, and because of them, Shottenkirk will have my business from here on out. Best of all, my truck is back on the road, and Ford was fantastic once we worked through the (logical but tedious) process. Huge thanks to the Shottenkirk team!

My husband and I went in last weekend looking to trade in my car. We met with Ben, and he was truly amazing. From start to finish of the buying process, Ben made it super easy. He was super patient, joked around with us, and answered all of our questions. Never pushy or made us feel obligated. He answered the questions our boys asked him, which was huge because they’re quite the inquisitive pair. When we finally decided on which car we would get, Ben made sure we were taken care of with Pete in finance and Brian in the service department. Absolutely the best and easiest buying experience! We’ll definitely be going again!!!

Brian and Josh were extremely helpful and accommodating. They knew what my vehicles issue was and worked quickly to get the vehicle in for repair. I can’t say enough nice things about these employees.

Had some previous issues getting scheduled through the BDC, talked to Brian at the dealership and he got me scheduled and service was performed without issue.

Zach and Mgr Brian addressed all my concerns and questions. Outstanding service. Streamline. All the staff in the service department were welcoming and making sure I was comfortable while I was waiting on my vehicles service.

Russ and Brian did a great job. VERY pleased with the service.