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All Reviews Rating

4.28

★★★★☆

1,418 Reviews

In a time when customer service is a rare commodity, we experienced the most truly exceptional car buying experience. From the moment we inquired online with Shottenkirk Ford of Jasper to the moment when our superb sales professional - Ashlee Jenkins - put the keys in our son’s hand, we were beyond impressed with the genuine care and consideration provided by the Shottenkirk team. Ashlee and her colleagues including Kristi (in Finance) were not only efficient in all communications but they were even more sincere in their intentions (and did not make you feel like you were buying from a pejoratively pushy or crooked “used car salesman”), displaying genuine integrity in each and every interaction. If you want a car buying experience that will EXCEED EXPECTATIONS - then look no further than Ashlee Jenkins, Sales Professional, at Shottenkirk Ford of Jasper.
Kara is great there such a good personality and wonderful customer service !
I would like to thank the Shottenkirk Ford Jasper team for going above and beyond. I would especially like to thank Kara Jordan for her outstanding customer service. I have an F 250 with warranty issues and took it to another dealer from where I bought it. The service team there kept it for almost 3 months and said they had repaired some issues and that was not the case. Also, I was told that my peeling stirring wheel would not be covered because ford does not replace them anymore even though I was within the warranty time frame. However Kara ordered a new stirring wheel and it was installed in one day. She also made sure the other botched repairs were done correctly. All under warranty that the other dealer didn’t want to deal with I assume. I will use Shottenkirk Ford from now own and never return to any other dealer. Thank you Shottenkirk.
Outstanding Service, all the way around. My best experience yet when it comes to purchasing a vehicle. Sales, Financing, and the Managers. Fantastic! Great atmosphere and attitude. Genuine People, which is so hard to find these days! Highly Recommend.
My experiences with Shottenkirk Ford located in Jasper GA is always outstanding.The person I am talking with is Kara Adams Jordan in the service dept. She is always so pleasant and helpful no matter how busy she is. I feel that I can trust the work done at Shottenkirk’s. Kara lets me know exactly what is found so I can decide if I want to have it repaired or not. She has such a wonderful laugh and good sense of humor. She is certainly an asset to the business and always makes customers feel as if they are her top priority. This is very important to me since I do not understand much about cars. I have recommended Shottenkirk’s service to several friends and if I were planning to buy a vehicle, I would certainly look there in addition to other places.
Taylor in Service! Great! Very helpful! Very attentive! Never stopped until he figured out how to fix the car!! Highly recommend going to him!
Our buying and selling experience at Shottenkirk Ford was better than we could have imagined. The entire process was seamless thanks to Randy and Rick - no “let me check with my manager” games here! They gave me a great value on my trade and we drove away in a beautiful new Bronco. We will definitely be back when it’s time for another vehicle; we have absolutely no reason to go back to our “local” dealership when comparing both experiences!
Kara in the service department was super helpful!
I went to Shottenkirk Ford in Jasper, Ga to get a new key fob. I was quoted almost $500 which was okay. They made me a new key fob in about 30 minutes and the price was only $360. Service dept was very friendly, very efficient and competent. The experience was pleasant and I credit Shottenkirk for it's service department. I also looked at the shiny new trucks and nobody tried to sell me on anything. I last bought a new car, a Fusion, from them in 2018 and that experience was also pleasant.
Love this place the people are wonderful Kara Jordan is just one of my favorites, she’s always professional and prompt when I have my oil changed. She has a great attitude and I never have to worry. Great service will never go anywhere else
Everyone was extremely nice and attentive. Kara in the service department is very friendly and answered all my questions with a smile.
We have some of the BEST experiences at Shottenkirk Ford! So many employees are our extended family…from Sales to Service. In particular, Kara in Service has our best interests at heart. She’s professional & thorough…goes the extra mile to accommodate our needs…EVERY time! Thanks for all you do for us, Kara!
Kara Jordan is my go to sales rep for sure! Shes always been kind, professional and prompt . In my opinion, she goes out of her way to make the customers experience as stress free as possible. Thank you Kara!!!
Any time I’m in town visiting family and have an issue with my vehicle, I stop into Shottenkirk to see if they can help. Every time something has happened, Kara has been extremely helpful and gotten us back on the road as quickly as possible!
Kara is always very helpful when I need my vehicle serviced! She gets me in and out in no time!
When we need service on our Ford truck or have questions , Kara Jordan is the only Service Advisor I trust! She is fast, efficient and always friendly. I strongly recommend you speak with Kara the next time you need service on your Ford vehicle.
Taylor Landry in service is amazing! Knows what he is talking about! Felt at home when taking to him! I’d recommend him to anyone.
I always bringing my vehicles here for service, I am always taken care of like family. Kara is always delightful to see and very helpful! Best customer service in town.
Huge shoutout to Shottenkirk Ford! Servicing a vehicle can be scary and stressful but thanks to Kara Jordan she made it so easy! Gave us the best information and made it very easy. She was great and can’t thank her enough!!
Kara is always so helpful throughout the process. I always have a great experience with her. She is a very great asset to this company.

Google Rating

4.40

★★★★☆

1,086 Reviews

In a time when customer service is a rare commodity, we experienced the most truly exceptional car buying experience. From the moment we inquired online with Shottenkirk Ford of Jasper to the moment when our superb sales professional - Ashlee Jenkins - put the keys in our son’s hand, we were beyond impressed with the genuine care and consideration provided by the Shottenkirk team. Ashlee and her colleagues including Kristi (in Finance) were not only efficient in all communications but they were even more sincere in their intentions (and did not make you feel like you were buying from a pejoratively pushy or crooked “used car salesman”), displaying genuine integrity in each and every interaction. If you want a car buying experience that will EXCEED EXPECTATIONS - then look no further than Ashlee Jenkins, Sales Professional, at Shottenkirk Ford of Jasper.
Kara is great there such a good personality and wonderful customer service !
I would like to thank the Shottenkirk Ford Jasper team for going above and beyond. I would especially like to thank Kara Jordan for her outstanding customer service. I have an F 250 with warranty issues and took it to another dealer from where I bought it. The service team there kept it for almost 3 months and said they had repaired some issues and that was not the case. Also, I was told that my peeling stirring wheel would not be covered because ford does not replace them anymore even though I was within the warranty time frame. However Kara ordered a new stirring wheel and it was installed in one day. She also made sure the other botched repairs were done correctly. All under warranty that the other dealer didn’t want to deal with I assume. I will use Shottenkirk Ford from now own and never return to any other dealer. Thank you Shottenkirk.
Outstanding Service, all the way around. My best experience yet when it comes to purchasing a vehicle. Sales, Financing, and the Managers. Fantastic! Great atmosphere and attitude. Genuine People, which is so hard to find these days! Highly Recommend.
My experiences with Shottenkirk Ford located in Jasper GA is always outstanding.The person I am talking with is Kara Adams Jordan in the service dept. She is always so pleasant and helpful no matter how busy she is. I feel that I can trust the work done at Shottenkirk’s. Kara lets me know exactly what is found so I can decide if I want to have it repaired or not. She has such a wonderful laugh and good sense of humor. She is certainly an asset to the business and always makes customers feel as if they are her top priority. This is very important to me since I do not understand much about cars. I have recommended Shottenkirk’s service to several friends and if I were planning to buy a vehicle, I would certainly look there in addition to other places.
Taylor in Service! Great! Very helpful! Very attentive! Never stopped until he figured out how to fix the car!! Highly recommend going to him!
Our buying and selling experience at Shottenkirk Ford was better than we could have imagined. The entire process was seamless thanks to Randy and Rick - no “let me check with my manager” games here! They gave me a great value on my trade and we drove away in a beautiful new Bronco. We will definitely be back when it’s time for another vehicle; we have absolutely no reason to go back to our “local” dealership when comparing both experiences!
Kara in the service department was super helpful!
I went to Shottenkirk Ford in Jasper, Ga to get a new key fob. I was quoted almost $500 which was okay. They made me a new key fob in about 30 minutes and the price was only $360. Service dept was very friendly, very efficient and competent. The experience was pleasant and I credit Shottenkirk for it's service department. I also looked at the shiny new trucks and nobody tried to sell me on anything. I last bought a new car, a Fusion, from them in 2018 and that experience was also pleasant.
Love this place the people are wonderful Kara Jordan is just one of my favorites, she’s always professional and prompt when I have my oil changed. She has a great attitude and I never have to worry. Great service will never go anywhere else
Everyone was extremely nice and attentive. Kara in the service department is very friendly and answered all my questions with a smile.
We have some of the BEST experiences at Shottenkirk Ford! So many employees are our extended family…from Sales to Service. In particular, Kara in Service has our best interests at heart. She’s professional & thorough…goes the extra mile to accommodate our needs…EVERY time! Thanks for all you do for us, Kara!
Kara Jordan is my go to sales rep for sure! Shes always been kind, professional and prompt . In my opinion, she goes out of her way to make the customers experience as stress free as possible. Thank you Kara!!!
Any time I’m in town visiting family and have an issue with my vehicle, I stop into Shottenkirk to see if they can help. Every time something has happened, Kara has been extremely helpful and gotten us back on the road as quickly as possible!
Kara is always very helpful when I need my vehicle serviced! She gets me in and out in no time!
When we need service on our Ford truck or have questions , Kara Jordan is the only Service Advisor I trust! She is fast, efficient and always friendly. I strongly recommend you speak with Kara the next time you need service on your Ford vehicle.
Taylor Landry in service is amazing! Knows what he is talking about! Felt at home when taking to him! I’d recommend him to anyone.
I always bringing my vehicles here for service, I am always taken care of like family. Kara is always delightful to see and very helpful! Best customer service in town.
Huge shoutout to Shottenkirk Ford! Servicing a vehicle can be scary and stressful but thanks to Kara Jordan she made it so easy! Gave us the best information and made it very easy. She was great and can’t thank her enough!!
Kara is always so helpful throughout the process. I always have a great experience with her. She is a very great asset to this company.